social security commissioner addresses covid

On his blog, Andrew Saul, Commissioner of Social Security, addressed fears and misinformation regarding benefits during this time of COVID-19.

He speaks directly to Social Security benefits recipients:

“I want you to hear directly from me how the COVID-19 pandemic is affecting our services. The first thing you should know is that we continue to pay benefits. Be aware that scammers may try to trick you into thinking the pandemic is stopping your Social Security payments but that is not true. Don’t be fooled.

To protect you and help stop the spread of this coronavirus, we cannot accept visitors in our offices at this time. There are several other ways you can get help. Many services are available online at If you have a critical need that you cannot address online, we can help you over the phone.”

[Warning about a new Social Security Scam: People have reported receiving text messages on personal cell phones alledgedly coming from SSA. The texts warn about a problem with victims’ Social Security number and threaten legal action unless the recipients call to resolve the issue. If you receive any text message claiming to be from the SSA, report it to the Senate Aging Committee’s Fraud Hotline at 1-855-303-9470. The Social Security Administration will NEVER (1)contact you via text; (2)threaten arrest or other legal action unless a fine is immediately paid; (3) promise a benefit increase or other assistance in exchange for payment; (4) require payment by retail gift card, wire transfer, internet currency, or by mailing cash; or (5)send official letters containing personal information via email.]

Saul goes on to write, ” Please visit our COVID-19 web page at to find out what services we are continuing and which ones we are suspending, how to contact us, and important information about deadlines we are extending to ease the burden on you and medical providers during this pandemic.”

For those looking to view their annual Social Security Benefit Statement, which shows the total amount of benefits you received last year, visit your personal my Social Security account. If you don’t already have one, creating one is easy and shouldn’t take more than 10 to 15 minutes. For those not yet receiving or taking benefits, the statement will show your earnings and estimated benefits upon retirement.

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