6 Dec 20200 Comments
When On The Mend Medical Supplies & Equipment opened in Mount Kisco in February of 2020, they could not have anticipated that in just over a month, most of Westchester would be shut down – and boomers and seniors, along with many others, would not be venturing out to visit any new stores, even essential ones!
However, under the leadership of owner Liam O’Keefe, On The Mend quickly engaged with the community by providing PPE (Personal Protective Equipment). You can still find masks, face shields and gowns, as well as other protective gear, at the store.
O’Keefe, originally from the Bronx, opened his first medical supply store in Southbury, CT almost five years ago. His philosophy has always been to treat every client as he would want his own parents treated – mom is now 79 and dad is 86. The entire On The Mend team operates with this same goal. As he describes it, “I hire great people. And we are all big on compassion.”
Now, with a second location in Westchester, the store’s product offerings are extensive: from barrier-free showers and safety items for bathrooms (which is the number one location in the home for falls, as floors are often wet and slippery) to stair lifts, personal oxygen equipment, sleeper chairs, custom home-care beds, and more.
Excellent service and caring staff is the key to their success. To that end, O’Keefe and his team answer calls and “show up” seven days a week.
There is a loaner program on all durable purchases so customers are never left without if something needs to be repaired.
On The Mend’s Director of Operations and Community Relations Marsi Beck comments, “I absolutely love our customers and this business.”
“We provide solutions for aging in place and creating safe spaces,” says O’Keefe, who also promises that once the pandemic has passed, On The Mend will be bringing fully accessible vans to Westchester to drive clients to medical appointments and other destinations.
On The Mend Medical Supplies & Equipment in Westchester is located at 280 North Bedford Road, #101, in Mount Kisco; www.onthemendmedical.com; 914-483-3605